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While it's important that you familiarise yourself with our terms and conditions document above, the brief explanation of our service structure, terms and conditions below aims to make it easier to understand.
The Nature of Our Service
Our service is based on enrolment. This means that students attend lessons at a regular frequency, usually weekly. It is also common for students to enrol in many lessons per week.
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When you enrol, you are committing to attending each lesson, each week, until the end of the term. Each term you have the opportunity to continue your enrolment, or pause/cancel it. Most of our families enjoy a long and prosperous relationship with us. So, it's important to note that enroling is a term long commitment (or the balance of the term remaining).
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If you don't want to commit to a full term, that's okay! You are entitled to an obligation-free trial lesson. If your tuition needs don't fit in with our enrolment structure, reach out, and we may be able to help, still!
What if I need to Cancel? Flexibility.
Sometimes life happens! We get it! We apply a commonsense approach to cancellations. If you need to cancel a session, so long as you give us 5 hours of notice, you will be able to reschedule it at no cost.
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If you choose not to reschedule your cancelled session, you will still be required to pay the full price for the session - as the lesson is part of your termly enrolment. That being said - you'll have the chance to reschedule the lesson at any time during that school term - but be mindful - the session can be rescheduled to another term.
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If you miss a session, or provide inadequate notice, normally the session is unable to be rescheduled - however - we may be able to accomodate this in extenuating circumstances.
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Importantly, you don't have to pay when you cancel an additional session! This is because its not part of your enrolment! If you are enrolled in a regular tuition pattern, you may need an extra session here and there to get ready for a test. If plans change, enjoy fee-free cancellation for these extra sessions.
